Important Information
Policies
To help make your stay at Rocky Resort Motor Inn in Rockhampton as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Rocky Resort Motor Inn keeps policies straightforward so guests can plan their stay with ease.
Check-in & Check-out
Check-in begins at 2:00 PM, giving staff time to prepare rooms after morning departures. Check-out is required by 10:00 AM. Late departures may be arranged in advance, subject to availability.
Identification & Age Requirement
A valid photo ID and credit card are required at check-in. Guests must be at least 18 years old to book and stay independently.
Deposits & Payments
Major credit cards, including Visa, Mastercard, and American Express, are accepted. Some bookings may require a pre-authorisation or deposit, depending on the rate selected.
Cancellation Policy
Cancellations and modifications depend on the booking type. Flexible rates allow free cancellation within the set period, while non-refundable bookings are charged in full. Always check the confirmation details for exact terms.
Smoking Policy
The inn maintains a non-smoking policy inside all rooms. Designated outdoor areas are provided for those who smoke.
Pet Policy
Pets are not permitted on the property. Service animals, as defined by law, are welcomed.